Microsoft excel distorted citrix

I have a customer that is experiencing the same issue. We tried different graphics memory settings and enabling legacy graphics, nothing. We also tried changing the display settings on the MAC, still nothing changed.

We are also experiencing this issue with VDA When I connect to the citrix desktop I open Outlook and I type just plain text in a new mail and remove it again after few times i get also some black blocks appearing. Seeing a similar issue from my home PC where the graphics fuzz out after a while. Full screen or a window. Persistent or non-persistent. You will be able to leave a comment after signing in.

Welcome to the Citrix Discussions. Our site does not support outdated browser or earlier versions. To use our site, please take one of the following actions:. Jump to content. Learn more. Upvote if you also have this question or find it interesting. Follow, to receive updates on this topic. Sign in to follow this Followers 0. Peter Alford If the issue does not occur when you restart Excel, start enabling your add-ins one at a time until does. This will allow you to figure out which add-in is causing the problem.

Be sure and restart Excel each time you enable an add-in. Excel files can exist on the computer for a long time. They are upgraded from version to version, and frequently travel from one user to another user. Frequently, a user inherits an Excel file but doesn't know what is included in the file.

The following things can cause performance or crashing issues:. Sometimes Excel files are generated by a third-party application. In this case, the files may be generated incorrectly, and some features may not work properly when you open the files in Excel.

If this occurs, test the features in new files outside the third-party application. If the features work correctly, you should make sure that the third party is aware of the issue. If your issue is not resolved after you test it outside the third-party application, continue on to the next item on the list. When you start Windows, several applications and services start automatically, and then run in the background.

These applications and services can interfere with other software on your PC. Performing a selective startup also known as a "clean boot" can help you identify problems with conflicting applications.

To perform a selective startup, choose one of the following links depending on your version of Windows, then follow the steps in the article:. Selective startup is used to help identify the offending process, service, or application that conflicts with Excel. If your issue is not resolved after you re-create the profile, continue on to the next item on the list. Repairing your Office programs can resolve issues with Excel not responding, hanging or freezing by automatically repairing errors in Office files.

For instructions on doing this, see: Repair an Office application. If repairing your Office programs did not resolve your issue, continue on to the next item on the list. To keep up with new viruses that are created, antivirus software vendors periodically provide updates that you can download from the Internet.

For a list of antivirus vendors, see: Consumer security software providers. Receiver for Windows 3. Pressing Replay or dragging Windows Media Player off the screen and then back on the screen causes a black rectangle to appear.

When Receiver for Windows 3. Also, the hard copy does not print. This occurs when the following policies are enabled on the user device:. Code 38 ". When a certificate is created, renewed, or updated on Merchandising Server, the following dialog box appears repeatedly for Receiver for Windows 3. Are you prepared to trust the following certificate?

If in doubt, consult your help desk. The Receiver for Windows might stop sending network packets because of a program deadlock. As a result, the following can occur:. Attempts to move a seamless application window from the local Windows taskbar location can fail if the taskbar is set to "Auto-hide.

When accessing the URLs within a published application, the server-to-client content redirection might not work and can open a browser on the server and fails to open on the client. This is an enhancement, previously available in Version As a result, server-to-client content redirection does not work. This fix is an enhancement to Fix LA Domain pass-through authentication can fail intermittently for Citrix Receiver for Windows 3. This version of the Receiver supports TLS 1.

Session sharing might fail if the XenApp base installation was performed in a non-default location, such as on the server's D: drive. When attempting to transfer a file by using a twain device with any third-party application, the application might exit unexpectedly.

Typing in published instances of Microsoft Outlook can cause the session to disconnect at random. When attempting to open a Microsoft Word or Microsoft Excel file from a client drive mapped into the session with read-only access, the file might fail to open. In pass-through client sessions, if multiple published application shortcuts are present in the Startup folder of a published desktop, the top-most published application in the startup folder might launch multiple times while other applications in the Startup folder fail to launch.

Note : The issue occurs only in scenarios where the published desktop and the applications are hosted on the same XenApp server. With the Desktop Viewer disabled, a full-screen client session does not adjust the screen resolution of the Virtual Desktop Agent in response to a change in screen resolution on the endpoint. When connectivity to a XenDesktop session is lost for an amount of time that exceeds the Session Reliability timeout, DesktopViewer remains onscreen indefinitely. The session itself disappears, as expected, from the Connection Center after the Session Reliability timeout.

If users save their passwords in Citrix Receiver by selecting the "Save Password" check box and the network connection is temporarily disabled and then enabled again, attempts to start an application by using the "pnagent.

For example, when accessing a published desktop on Server 1 from a user device, the drives are mapped in the session. On the published desktop, Receiver is configured to open all. When you double-click on a. Citrix Receiver for Windows When users connect to a Windows 7 VDA by using Receiver for Windows, if the user redirects the SpeechMike by using Desktop Viewer, the redirection might fail when the microphone button is released. During session pre-launch in non-English XenApp environments, the Citrix Receiver progress bar might become visible and unresponsive with the following error message:.

If the Multi-Stream policy is enabled, applications can become unresponsive when accessing the COM port. If users open multiple Excel workbooks and Excelhook is enabled in the registry, when closing the last workbook the Excel taskbar icon disappears, even though the Excel window is open. When users start a session without using Desktop Viewer in full screen mode or by using a Desktop Lock on a user device in a multi-monitor environment, scroll bars might appear in the Receiver session window when unplugging an external monitor.

Additionally, the session resolution can also change. If folder redirection is enabled on a Windows-based computer, when users log on with Program Neighborhood Agent, the folder with published application shortcuts is created slowly and there is a delay between the appearance of each icon. With legacy client drive mapping enabled as described in Knowledge Center article CTX , client to server content redirection does not work when launched within a XenDesktop session.

Pressing Replay or dragging Windows Media Player off the screen and back causes a black rectangle to appear and obscure the top left corner of the video playback. In Version 3. While in a session, the Receiver for Windows might become unresponsive when removing a USB device from the endpoint. Installing, Uninstalling, Upgrading. After upgrading to Receiver 3. Please contact your administrator.

Error The Virtual Driver is not loaded. Attempts by non-administrative users to upgrade the Receiver for Windows might result in the partial installation of the receiver if the receiver was installed by an administrator. With this fix, a non-administrative user attempting to upgrade a receiver installed by an administrator receives an error message and the installation process is terminated. This fix introduces a new parameter that allows you to force the synchronization of the keyboard LED state between the client and the server.

With Local App Access enabled, clicking the Desktop Viewer causes the client local taskbar to appear needlessly. Instead, the equivalent published applications are invoked by default. With Local App Access enabled, the local endpoint device taskbar might overlap the VDA taskbar if the mouse is positioned at the edge of the screen.

The registry setting described in Knowledge Center article CTX to set the Receiver logon screen timeout to never expire does not work with Version 3. After installing this fix, setting the registry key as described in the article successfully keeps the logon screen from being minimized.

Pass-through authentication fails if the ssonsvr. This fix allows you to configure the time interval that pnamain. This issue affects only Receiver for Windows 3. The issue occurs because the ssonsvr. When sending multiple Adobe Acrobat print jobs to a session printer, random pages or entire print jobs can be lost. When configuring Local Printer Settings in Internet Explorer 8 to print multiple pages per sheet, the setting might not be honored; instead one page per sheet is printed.

The issue occurs in scenarios where you connect from a XenApp 6. Receiver with Desktop Lock presents a gray screen each time there is a hardware failure or if the VM is forcefully shut down from the hypervisor.

Device Access" dialog box is displayed. This dialog box appears if the device access preference is configured to "Ask me each time" instead of the default "Do nothing. The feature determines whether the reconnect process is in progress or not while the Auto Client Reconnect feature is enabled.

This fix allows pass-through applications to be reconnected and enables Workspace Control for pass-through applications. The pass-through client on a VDA accesses the rasphone. When launching a published application in seamless mode, the progress bar window remains in the background. When a client device is in the sleep or hibernation state for an extended period of time with an active XenDesktop session running, upon resuming, the session might fail to reconnect as expected and become stuck in a reconnection phase requiring the session window to be manually closed.

This fix addresses the issue so that upon resuming the client device, the session window closes as expected when reconnection fails. This error logging enhancement provides the device details, the related device rules, and corresponding Web links from the Windows Event log.

With the "Hide Icon" policy enabled, the "About Citrix Receiver" window might appear automatically after logging on to the client device. Connecting from within one XenDesktop session to another can result in the consumption of two device licenses. Logons and logoffs to and from a Windows 7 client device with Receiver for Windows Enterprise Edition installed can be delayed. Each script can cause a significant delay. If an endpoint with Desktop Lock is logged on without a network connection, the connection screen "Please Wait: Preparing your desktop Even after the network connection is recovered, the connection screen remains displayed.

With this enhancement, the following message appears after a few seconds and the endpoint is automatically logged off:. When using Citrix Receiver within a virtual desktop session, attempts to launch XenApp published applications fail and the following error message appears:.

With Receiver for Windows With the "Group similar taskbar buttons" option selected on Taskbar and Start Menu Properties on a Windows XP system, launching applications might be slow. After upgrading from Version Clicking a published desktop icon multiple times in rapid succession on the Web Interface can eventually cause the launch of the desktop to fail. Also, the session window might revert to the size of the previous connection rather than being full-screen.

Following a ticket validation failure, a pooled VDA running on Windows 7 might become inaccessible until the agent is restarted. When disconnecting from a multiple monitor Remote PC VDA, the resolution on all monitors attached to that VDA decreases to the largest resolution supported by the lowest-capacity monitor. For example: If Monitor 1 is set to x and Monitor 2 to x, both monitors display at a resolution of x after disconnecting from the session. Attempts to reconnect to a disconnected session can fail.

The issue occurs in cases where the PicaSessionMgr. When reconnecting to a disconnected virtual desktop session, dialog boxes might disappear while the associated parent window is minimized. Seeking forward or backward in Windows Media Player can cause a black rectangle to appear in place of the video. When launching a session immediately after disconnecting from a VM hosted app, the session might start and then log off shortly thereafter.

When using smart card authentication, sites in the Intranet zone do not prompt for credentials and fail to load if protected mode is enabled for the Intranet zone.

To enable this capability, you must set the following registry key:. HDX MediaStream Flash redirection does not work for any site when the "Flash URL compatibility list" policy is enabled and a site is added to the list - regardless whether it specified to render on the server, on the client, or to be blocked. SYS with bugcheck code D1. Repeat attempts can cause the agent to experience a fatal exception, displaying a blue screen. An instance of the same process running in the local console session does not exhibit the issue.

Certain types of mouse pointer activity can cause Virtual Desktop Agents to experience a fatal exception, displaying a blue screen, on VDTW After reconnecting to a Windows 7 full-screen VDA from a multiple-monitor endpoint, the original positioning of windows across monitors is not retained. Instead, all windows previously positioned on the secondary monitor are positioned on the primary monitor. A lock contention can cause the WorkstationAgent.

Note : This fix applies only to XenDesktop deployments that utilize Branch Repeater for traffic optimization. This fix enables the Auto Client Reconnect functionality of XenDesktop for deployments that utilize Branch Repeater appliances for traffic optimization. To enable this fix, you must upgrade to Citrix Receiver for Windows 3.

In scenarios where VDAs are experiencing heavy CPU loads, processing, or network-related delays, Auto Client Reconnect might take longer to initialize and therefore time out before it succeeds. When you install XenDesktop, it creates the necessary Web Interface sites that are used by the deployment. The meta-installer creates the sites and adds two values that you must tweak for this new functionality to work.

The settings requiring to be tweaked live in the Default. If set to OFF, this functionality will not work. This functionality is enabled even without the presence of this key but only works in Branch Repeater deployments.

To disable this functionality and revert to the previous behavior, you must set the following registry key on VDAs:. Failed to load featured products content, Please try again. Customers who viewed this article also viewed.

Log in to Verify Download Permissions. The x and x dpi options are not available. Selecting Landscape orientation results in reverse portrait. If you plan to implement this enhancement, you must also: Install server Fix LA on the same server.

Upgrade to Citrix Receiver for Windows 3. With this fix, these settings do not change when users reconnect to a session. VDA 7. This enhancement introduces support for a wide range of additional resolution ratios, including: x x x x [ LA] Third party device test tools might fail to operate on Pin Pad devices that are redirected through COM port mapping. During logon attempts, an Error appears on the endpoint.

During logoff attempts, the Virtual Desktop Agent returns to the Logon screen and the endpoint continues to display the Desktop Viewer.

Enabling this functionality: To enable this fix, you must upgrade to Citrix Receiver for Windows 3. You must verify or set the following parameters on the Web Interface site: Open the default. Disabling this functionality: This functionality is enabled even without the presence of this key but only works in Branch Repeater deployments.

To recover from the condition, refresh or restart the browser. To recover from the condition, restart Windows Media Player and the video playing before disconnecting. After restarting the video, it begins playing from the start [ LA].

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