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Note If you install the user agent on Windows Server or an older operating system, the user agent cannot collect real time statistics from an Active Directory computer. Caution If you have a previous version of the user agent installed, you must back up the database to retain configuration settings. Step 2 To run the user agent on the Active Directory server, create a local user account.

Skip the remaining steps in this section and continue with Give the User Privileges. Step 4 In the left pane, expand the domain and folder in which to add the user. Caution For security reasons, make sure this user account is known only to network administrators.

Adding a local user to the Domain Admins group on the Active Directory server. To run the user agent on the Active Directory server, you must add the user to the Domain Admins group. To make the user agent easier to install, you can optionally add it to the Administrators group as well. This section provides a summary of the tasks required to give a domain user minimal privileges to run the user agent.

Step 4 Enable the user agent to use real time processing of the Active Directory server. This section provides a step-by-step example of giving a domain user minimal privileges to run the user agent. UA There is typically no need to change the other options in this dialog box. If the connection is successful, the Windows Management Instrumentation Tester dialog box is displayed as follows.

Access is denied indicates a bad username or password. Step 5 In the right pane, double-click Manage auditing and security log. This section is required for the user agent to use real time event processing for the Active Directory server.

To allow inbound remote procedure call RPC network traffic, use the Windows Firewall with Advanced Security node in Group Policy Management to create two firewall rules: The first rule allows incoming traffic to the RPC Endpoint Mapper service, which responds with a dynamically assigned port number that the client must use to communicate with the service.

The second rule allows network traffic that is sent to the dynamically assigned port number. Using the two rules helps to protect your computer by allowing network traffic only from computers that have received RPC dynamic port redirection and to only those port numbers assigned by the RPC Endpoint Mapper. Step 16 On the Action page, select Allow the connection, and then click Next. To preserve these configuration settings, back up the database before installing the newer version of the user agent.

Note If you have Version 2. Configuration settings are automatically imported when you install a newer version of the user agent. Step 3 Locate CiscoUserAgent. SDF on the computer where the agent is installed, and copy the file locally. Step 8 Locate CiscoUserAgent. SDF on the computer where the latest version of the agent is installed.

Replace the current file with the local backup made from the previous version of the agent. By default, the agent runs as a service using the Local System account. If the Windows computer where the agent is running is connected to the network, the service continues to poll and send user data even if a user is not actively logged in to the computer. For each agent, you can configure connections to one or more Active Directory servers and up to five Management Centers.

In a high availability configuration, add both Management Centers to the agent to enable update of user login data to both the primary and the secondary so the data remains current on both. If you are upgrading an older version of the user agent, log in to the same computer.

To install the user agent on the Active Directory server, log in to the Active directory server as a member of the Domain Admins group, and, optionally the Administrators group. NoteDownload the compressed archive containing the user agent setup files directly from the Support Site.

The agent requires 3 MB free on the hard drive for installation. We recommend you allocate 4 GB on the hard drive for the agent local database. Tip If you are using an account that is not a member of the Administrators group and do not have permissions to install new applications on the Windows computer, you must elevate to a user that does belong to the Administrators group to have the appropriate permissions to start the installation.

Step 7 If you do not have the Microsoft. NET Framework Version 4. If User Account Control is enabled on the computer, you must answer Yes to every prompt requesting permission to make changes.

After the agent is installed, you can configure it to receive data from Active Directory servers, report the information to Management Centers, exclude specific usernames and IP addresses from the reporting, and log status messages to a local event log or the Windows application log. Add, modify, or remove usernames excluded from reporting See Configure Sergeant Excluded Username Settings for more information. How often the agent polls for user activity data, or attempts to establish or re-establish a real time connection with an Active Directory server if the connection is lost.

What IP address the agent reports for logins to the Active Directory server itself. How much login and logoff data the agent retrieves when it establishes or re-establishes a connection with an Active Directory server. From the user agent, you can view the current Active Directory server polling status at the time the tab is selected, the last login reported to the agent, and the last time the agent polled an Active Directory server.

It takes some time after you add and save a server configuration for it to start communicating with the user agent. If the pending status persists, check communication between the user agent and the server. If you do, configure each user agent to exclude the IP address of every other host running an agent that is polling the same Active Directory server and the username the agent uses to log in.

Step 3 Click the Active Directory Servers tab. To detect logins to the Active Directory server, enter the IP address. If you omit that information, you cannot detect logoffs for users authenticating to the Active Directory server. You can poll the server regardless of whether you enter a username and password.

Note If your Active Directory system has multiple domain controllers, enter the hostname or IP address of the domain controller with which you want the user agent to communicate. In a distributed or heavily trafficked system, you can optionally install more than one user agent as discussed in Deploy Multiple User Agents. To authenticate using a proxy, enter a fully qualified username. Note If your user password contains 65 or more characters, you cannot configure new server connections.

Step 9 Check Process real time events to enable the user agent to retrieve login events from this Active Directory server real time. Change the interval at which the agent automatically polls the Active Directory server for user login data, select a time from the Active Directory Server Polling Interval list. After you save the settings, the next poll occurs after the selected number of minutes elapse, and recurs at that interval.

If real time event processing is enabled for an Active Directory server, and the user agent loses connectivity with the server, the agent keeps attempting polls until it receives a response and real time data retrieval is available. By weekends, she rides horses. Her latest book, Condemned to Death, has won four literary awards in her native Italy.

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Explore remote tools and tips. An incredible opportunity is waiting for you. A domain value is optional, but quotes are required as a placeholder. Step 9 Click Save to save and apply configuration changes to the agent. Step 10 You have the following options:. You can configure up to IPv4 and IPv6 addresses to be excluded when polling for login events. If the user agent retrieves a login or logoff event that contains an excluded IP address, the agent does not report the event to the Management Center.

Login and logoff events from an IP address that are reported before the exclusion are not affected. If you remove an IP address from the excluded address list, future login and logoff events for that address are reported to the Management Center. When both the TS Agent and user agent detect the same user logging in, non-critical errors are written to the logs.

Select the Excluded Addresses tab. Step 3 In the next available row, enter an IP address you want to exclude in the Address column. Repeat this to add additional IP addresses. If you have more than one excluded IP address configured, you can sort on Address by clicking the respective column headers.

If you enter an invalid IP address, an exclamation mark icon is displayed in the row header. You cannot enter another address without fixing the invalid address. Step 4 To remove an IP address, highlight the row and press the Delete key. The IP address is removed. The existing IP addresses are cleared, and the IP addresses in the file are loaded.

You cannot upload a file that contains duplicate IP addresses. Step 7 Click Save to save and apply configuration changes to the agent.

You can view up to status messages logged by the agent in the Logs tab. The agent logs status messages to the local event log for the following events when they occur:.

The agent logs each status message with a timestamp and the severity level. The following table describes the possible severity levels by increasing severity. The event is consistent with normal agent operation.

The event is unexpected, but does not necessarily disrupt normal agent operation. The event is unexpected, and normal agent operation is disrupted. The agent can log status messages to Windows application logs in addition to the local event log. The agent can also export the local event log contents to a comma-separated value file. You can configure whether status messages are stored, how long they are stored, and you can clear the event log of all status messages.

You can also configure maintenance options, such as viewing debug status messages and accessing the Maintenance tab. Note Debug status messages are stored for seven days before being removed from the event log. Configuring how long status messages are stored and clearing the event log does not affect debug status message storage. Step 3 Click the Logs tab. Step 5 Select Log Messages to Windows Application Log to log non debug status messages to both the Windows application logs and to the local event logs.

To view the Windows application logs, open the Windows Event Viewer. Step 6 Select a time period from the Message Cache Size drop-down list to configure how long status messages are saved before they are automatically deleted from the local event log.

Status messages, once logged to the local event log, are saved for the time period selected in the Message Cache Size drop-down list, then deleted. Step 7 Click Refresh to view new status messages logged since the last refresh.

If new status messages have been logged since the last refresh, a message is displayed stating there are new status messages available. If the refresh results in more than messages, the oldest status messages are removed from the Logs tab page. To view more than messages, export the logs.

See step 8 for more information. Step 8 Click Export Logs to export the local event log contents to a comma-separated value file. The comma-separated value file contains all event log status messages and debug messages.

Step 9 Click Clear Event Log to remove all non-debug status messages from the local event log. The local event is cleared, except for a status message stating the agent removed the messages.

Step 10 To save and apply configuration changes to the agent, click Save. Step 11 You have the following options:. The General tab contains basic user agent configuration. You can change the agent name reported to the Management Center when the agent reports login data. You can also start and stop the agent service, change the logoff check frequency, and view the current service status. Step 2 Click start to start the agent service. Step 3 Click stop to stop the agent service.

Step 4 Optional. Step 5 Optional. Change the frequency the agent checks for logoff data, select a time period from the Logout Check Frequency list. Select 0 to disable checking for logoff data. Step 6 Optional. Change the agent scheduling priority, choose a level from the Priority list.

Choose High only if your agent monitors and retrieves significant amounts of user activity and it is affecting performance. Step 7 To save settings, click Save.

Step 8 To configure the agent, you can take any of the actions described in Table In addition to configuration settings, the agent stores user-to-IP-address mapping information, the local event log, and reporting state information in the SQL CE database.

The agent Maintenance tab allows you to clear portions of the database for maintenance purposes. You can clear cached user-to-IP-address mapping information and local event log information.

You can also clear the reporting state cache, which forces a manual polling of the configured Active Directory servers. To configure user agent maintenance settings:. Step 2 Click the Logs tab. Step 4 Click the Maintenance tab.

Step 5 Click Clear user mapping data cache to clear all stored user-to-IP-address mapping data. The agent deletes all stored user-to-IP-address mapping data from the local agent database. Stored user-to-IP-address mapping data in the Management Center database is not affected by clearing the local agent database.

Step 6 Click Clear logon event log cache to clear all stored login event data. Step 7 Click Clear reporting state cache to clear data related to the last time the agent reported login and logoff information to the configured Management Centers. The agent deletes all information related to the last time it reported login and logoff information to the configured Management Centers.

At the start of the next polling interval, the agent manually polls all configured Active Directory Servers, retrieving information within the time span defined in the Active Directory Server Max Poll Length field. Step 8 Select a level of logging granularity from the Debug Log Level list to configure how detailed the logged debug messages are. Step 9 To configure the agent, you can take any of the actions described in Table The following sections discuss solutions to issues you might encounter using the user agent:.

The text of the error is similar to the following:. Click OK to retry the download, or click Cancel to exit setup. Step 1 Click Cancel to exit setup. Step 3 Run setup again as discussed in Install the User Agent , making sure to run setup. This section discusses the following issues that might prevent the user agent from connecting to the Firepower Management Center:. For more information about user agent configuration, see the Configuration Guide.

To verify the user agent identity source in a version 6. X Management Center:. Step 1 Log in to the Management Center as an administrator.

Step 3 Click the Identity Sources tab. Step 4 Click User Agent. Step 5 Verify a user agent is defined and verify its IP address. If you make any changes, click Save. If the Windows machine on which the user agent is installed does not have the appropriate ciphers installed, you observe the following symptoms:.

This situation applies to you only if you restricted the ciphers on the Windows machine, which is relatively uncommon. Step 1 Log in to the user agent machine. Step 2 At a command prompt, enter gpedit. Step 5 Set the cipher list to include one or more of the ciphers shown in the following section. The Firepower Management Center supports the following ciphers for connecting with the user agent. The ciphers are shown in OpenSSL format. Windows ciphers are usually listed in RFC format.

If you configured the user agent identity source with a host name, there must be an available DNS server to resolve that host name for the FMC to connect to it. Check the host name and check whether or not the FMC can resolve the host name and try again. For more information, see the configuration guide. To set up a user agent health policy in a 6. Step 3 Click Create Policy. Step 4 On the Create Policy page, enter the following information:. Step 5 Click edit.

Step 7 In the right column, click On. Step 8 At the bottom of the page, click Save Policy and Exit. Step 9 Click apply next to the name of the policy. Step 10 Follow the prompts on your screen to apply the policy to managed devices.

The user agent tracks user names per IP address. The only way to verify this is the case is to look at user agent logs Logs tab page. Step 1 If necessary, log in to the computer where the user agent is installed. Step 4 Check Show debug messages in log. Step 5 Observe the log messages or click Export logs to export log messages to a file. Step 6 Look for messages like the following:. Step 7 Try deleting the Active Directory Server configuration in the user agent and adding it back. If the same user is detected by both the TS Agent and the user agent, non-critical errors are written to logs.

This error is displayed if you try to use the version 2. The error means that the version 2. To resolve the issue, see Troubleshoot the User Agent. If you install the user agent with setup. You can observe the error in any of the following ways:. Step 1 Use the Windows Control Panel to uninstall the user agent. Step 2 Install the user agent again using setup. If issues prevent you from using user agent version 2.

Note This procedure removes the user agent configuration. After installing the version 2. Step 3 Install the User Agent version 2. Skip to content Skip to search Skip to footer. Book Contents Book Contents. Find Matches in This Book.

PDF - Complete Book 1. Updated: July 27, To set up a user agent: Step 1 Configure each Management Center to do the following: Allow agent connections from the IP address of the server where you plan to install the agent. Configure and enable the Active Directory object or realm. See Configure a Version 6. For more information, see Install the User Agent. To optionally install more than one user agent, see Deploy Multiple User Agents. Management Center Configurations This section discusses how to prepare the Management Center to receive user data from the user agent.

Configure a Version 6. That connection allows the agent to establish a secure connection with the Management Center, over which it can send data. In Version 6. Configure the Active Directory Server This section discusses how to verify that the Active Directory security logs are enabled so the Active Directory server can record login data to these logs. Enable Idle Session Timeouts This section discusses how to optionally enable idle session timeouts in group policy.

Configure the User Agent Computers After you have prepared the Management Center and the Active Directory server, prepare the computers on which you will install and configure the agent. Prepare the Computer for User Agent Installation You can install the user agent on a Windows computer that meets the requirements discussed in this section. Computer Configurations The computer can be any of the following: Recommended.

A computer on a trusted network that can access the Active Directory server. This computer should be available only to network administrators. The Active Directory server. For security reasons, we recommend you install the user agent on a domain computer and not on the Active Directory server computer.

The computer has Microsoft. Create a user to run the user agent as discussed in Create a User for the User Agent. The computer has an IPv6 address, to detect logoffs from hosts with IPv6 addresses, or an IPv4 address, to detect logoffs from hosts with IPv4 addresses. The computer does not have a legacy agent or Version 2. Caution If you have a previous version of the user agent installed, you must back up the database to retain configuration settings. To run the user agent on a computer separate from the Active Directory server, the user must be a domain user.

To run the user agent on the Active Directory server, the user should be a local account. Caution For security reasons, make sure this user account is known only to network administrators. Give the User Privileges This section discusses the following possibilities: Adding a local user to the Domain Admins group on the Active Directory server.

Giving a domain user minimal privileges to run the user agent. Give Limited Privileges to a Domain User Summary This section provides a summary of the tasks required to give a domain user minimal privileges to run the user agent.

To give a domain user limited privileges: Step 1 Log in to the Active Directory server as a member of the Domain Admins group. Give Limited Privileges to a Domain User Step-by-Step Example This section provides a step-by-step example of giving a domain user minimal privileges to run the user agent.

To follow the procedure in this section, we assume your system uses: Windows Server User agent user name is limited. Test WMI Permissions After giving the user agent user WMI permissions on the Active Directory server, you should test the permissions from the computer on which you will install the user agent.

If errors are displayed, try the following: The RPC server is unavailable indicates either a bad namespace or the Active Directory server is inaccessible network problems, server is down, and so on. Access is denied indicates a bad user name or password. The query is displayed in a new dialog box.

The following figure shows an example. Create Group Policy Object Rules for the Windows Firewall This section is required for the user agent to use real time event processing for the Active Directory server.

To allow inbound remote procedure call RPC network traffic, use the Windows Firewall with Advanced Security node in Group Policy Management to create two firewall rules: The first rule allows incoming traffic to the RPC Endpoint Mapper service, which responds with a dynamically assigned port number that the client must use to communicate with the service.

The second rule allows network traffic that is sent to the dynamically assigned port number.